Join the MMH Team!
We're dedicated to your success and eager to support your professional growth and skill development. We offer on-the-job training for the right candidate. Check out our current job openings below and, if interested, fill out the form and upload your resume.
If you don’t find a position that suits you, feel free to submit your resume anyway, and we’ll reach out!
We look forward to connecting with you!
Customer Service Team Lead* | Wage: $26/hr
Do you love helping people, leading a team, and making things run smoothly? Mountain Meadow Herbs, a trusted dietary supplement manufacturer for over 20 years, is looking for a Customer Service Team Lead who’s ready to roll up their sleeves and join the fun! Nature grows it, we bottle it, and your team will help bring it to happy, healthy customers every day.
This is a hands-on, player-coach role – you’ll lead and guide a team of Customer Service Representatives and Account Managers (3–6 direct reports) while staying actively involved in daily customer service and account management.
Nature Grows It. We Bottle It.
What You’ll Be Doing:
- Team Leadership & Management
- Lead, coach, and inspire your team, providing day-to-day guidance and support.
- Develop employee schedules, assign workloads, and ensure adequate coverage to meet business and customer needs.
- Conduct performance evaluations, give ongoing feedback, and address performance or behavior issues in line with company policies.
- Train, onboard, and develop team members to ensure consistency, accuracy, and adherence to company and regulatory standards.
- Customer Service & Operations
- Handle customer orders, returns, credits, and account issues alongside your team.
- Be the go-to person for escalated customer questions – and make their day better!
- Monitor daily operations and identify opportunities to streamline processes, improve workflow, and enhance customer satisfaction.
- Collaborate with marketing, shipping, and retail store teams to ensure smooth and successful order fulfillment and customer interactions.
What You Bring to the Table:
- 3+ years of customer service or account management experience (bonus if you’ve worked with dietary supplements or regulated products).
- 1–2 years of leadership or supervisory experience.
- A love for helping people and solving problems.
- Excellent communication and collaboration skills – you talk the talk and walk the walk.
- A player-coach mindset – you can lead a team AND jump in to help get the job done.
Why You’ll Love Working Here:
- Be part of a company that has been manufacturing high-quality dietary supplements for over 20 years.
- Work with a fun, passionate, and supportive team.
- Make a real impact on customer satisfaction and team success.
- Help deliver products that people trust and love.
- Plenty of opportunities to grow, learn, and lead.
Benefits Include:
- Generous PTO Plan
- Paid Holidays Off
- Bereavement Leave
- Employee Discounts
- Simple IRA (company match up to 3%)
- M-F Day Shift
- Paid Lunch Break
- Cafe on-site with Employee Discounts
- Costco Membership Reimbursement
- Gym Membership Reimbursement
- Paid Parental Leave
If you’re ready to lead, inspire, and have fun while doing it, we want to hear from you! Apply Now and join the Mountain Meadow Herbs family!
Send résumé by email to [email protected].
*This position is not compatible with working remotely. The team member must be able to work on-site.
Working Together
"Helping others in their time of need isn't just our business - it's our culture! We manufacture pure, all-natural health solutions that change lives and encourage a genuine, caring, and positive workplace."
*Please fill out the form below if interested in an open position at MMH. Please note that you must upload a full resume so we can consider your application.
Please submit a resume with contact information to be considered for the position.